written by Sandy Cockrell III
Companies are at various stages in applying technologies such as cognitive computing, blockchain, robotics, and artificial intelligence. Some are automating discrete manufacturing, service, and compliance processes; others are digitizing at the core of their business models. The disruptive capability of today’s digital innovations is one reason why spending decisions are moving into the realm of corporate strategy, more so than ever before. There is certainly room for trial and error, but waste can be very costly.
written by Gillian Scott
Technology tools, such as customer relationship management software, are increasingly essential to the ongoing success and management of professional sports teams across leagues.
written by Howard Tiersky
“Digital” has fundamentally changed consumer expectations. Great brands have two choices, they can radically transform their customer experience to make it digitally elegant, or they can cede a significant portion of their market to digital-first companies who are already doing it.
written by Bertram Schulte, Chief Digital Officer of SAP
Many companies hope to achieve the innovation, profits and streamlined processes that digital transformation promises. However, in my experience, I often find there is ambiguity about digital transformation from our customers, partners and business colleagues. To help separate what’s fact and what’s fiction, I’ve condensed my point of view into three myths about digital transformation. If you grasp these common misconceptions, you’ll be on your way to achieving true digital transformation.
Many organisations are experiencing challenging market conditions - increased competition, a need for innovative differentiation, the expanding gap between customers’ expectations and actual experiences, and the growing compliance and legislative demands from various regulatory bodies.
Article by Martin Ellingham
Millions of people are using social media to network, sell products, to extend influence and inevitably, complain about poor service. A recent report on social media use reveals 1.59 billion people engaging with Facebook, 320 million with Twitter and over 100 million people on LinkedIn. Beyond these impressive numbers, do you really know the extent to which this activity impacts on your customer service?
Reputational risk is any threat to your brand’s reputation as it is perceived by customers, employees, and other stakeholders including investors, regulators, partners and auditors that would result in a risk of loss, financial or otherwise.