written by Sandy Cockrell III
Companies are at various stages in applying technologies such as cognitive computing, blockchain, robotics, and artificial intelligence. Some are automating discrete manufacturing, service, and compliance processes; others are digitizing at the core of their business models. The disruptive capability of today’s digital innovations is one reason why spending decisions are moving into the realm of corporate strategy, more so than ever before. There is certainly room for trial and error, but waste can be very costly.
written by Gillian Scott
Technology tools, such as customer relationship management software, are increasingly essential to the ongoing success and management of professional sports teams across leagues.
written by Howard Tiersky
“Digital” has fundamentally changed consumer expectations. Great brands have two choices, they can radically transform their customer experience to make it digitally elegant, or they can cede a significant portion of their market to digital-first companies who are already doing it.
written by Bertram Schulte, Chief Digital Officer of SAP
Many companies hope to achieve the innovation, profits and streamlined processes that digital transformation promises. However, in my experience, I often find there is ambiguity about digital transformation from our customers, partners and business colleagues. To help separate what’s fact and what’s fiction, I’ve condensed my point of view into three myths about digital transformation. If you grasp these common misconceptions, you’ll be on your way to achieving true digital transformation.
What is your manufacturing model? Is it mass production or digital manufacturing? Most manufacturers will say they're trying to move to digital manufacturing, but are they prepared to realize the full benefits of their digital strategies?
The guide to boosting your sales productivity. Too often, finalizing a sale can turn into a time-consuming nightmare full of tedious paperwork. After the verbal yes, sales reps and operations folks spend several days formalizing and completing the order.
Many organisations are experiencing challenging market conditions - increased competition, a need for innovative differentiation, the expanding gap between customers’ expectations and actual experiences, and the growing compliance and legislative demands from various regulatory bodies.
Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) are not mutually exclusive. Historically, CRM was considered a front office solution and ERP a back office one: The former used mainly by sales and marketing staff, whilst the latter, locked away in the dusty back office, accessed by only a few privileged finance users or senior operational managers.
Microsoft today announced its plans for the release of Dynamics CRM 2016 later in 2015, continuing the product team’s ambitious development cadence.
CRM 2016 will focus in large part on improving interoperability with other Microsoft products, including Office 365, OneDrive for Business, and Azure machine learning; acquisitions like FieldOne and FantasySalesTeam; as well as new mobility enhancements.
article by Oren Smilansky
According to a Gartner report, the CRM software market grew from $20.4 billion in 2013 to $23.2 billion in 2014 (representing 13.3 percent growth). An ongoing trend among enterprises is the movement from pure on-premises solutions to cloud-based solutions. Increasingly, large companies are seeking easy deployments and quick ways to improve upon legacy systems with complementary functionality. In the report, Joanne Correia, research vice president at Gartner, noted that the demand for software-as-a-service continues, "with SaaS accounting for almost 47 percent of total CRM software revenue in 2014."