Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) are not mutually exclusive. Historically, CRM was considered a front office solution and ERP a back office one: The former used mainly by sales and marketing staff, whilst the latter, locked away in the dusty back office, accessed by only a few privileged finance users or senior operational managers.
Microsoft today announced its plans for the release of Dynamics CRM 2016 later in 2015, continuing the product team’s ambitious development cadence.
CRM 2016 will focus in large part on improving interoperability with other Microsoft products, including Office 365, OneDrive for Business, and Azure machine learning; acquisitions like FieldOne and FantasySalesTeam; as well as new mobility enhancements.
article by Oren Smilansky
According to a Gartner report, the CRM software market grew from $20.4 billion in 2013 to $23.2 billion in 2014 (representing 13.3 percent growth). An ongoing trend among enterprises is the movement from pure on-premises solutions to cloud-based solutions. Increasingly, large companies are seeking easy deployments and quick ways to improve upon legacy systems with complementary functionality. In the report, Joanne Correia, research vice president at Gartner, noted that the demand for software-as-a-service continues, "with SaaS accounting for almost 47 percent of total CRM software revenue in 2014."
Ever wonder how you can align the employees in your organisation through a consolidated analytical framework and a single source of truth?
For most businesses, it makes good sense to get started with basic accounting software. Then, as financial and customer service requirements demand, you can move to more sophisticated business systems. A logical approach.
The challenge is in recognising the right time to make the switch. When you are immersed in the day to day operations, it’s easy to ignore the red flags of trouble ahead. We wrote this white paper to help you. The stories that follow are based on real companies. Real people, just like you who were having problems because they kept their entry or legacy accounting system a little too long.
Today’s digital world is progressively changing the way that clients interact with professional services firms. Client expectations are shaped by day-to-day consumer experiences where immediate responses and on-demand self-service access to information is the norm. Now more than ever, building trusted relationships and maintaining a solid reputation depends on delivery of outstanding and increasingly distinctive experiences.
A survey by IDC and DM Review Magazine gives us these haunting statistics:
- 17 months is the average implementation time for a BI project
- 5 months needed to deploy the first usable BI artifact
- $1.1m is the mean, annual expenditure on a BI project for companies with more than 1,000 employees
- 31% of BI projects are declared successful
- 36% confidence rate that the right data is available to the right people at the right time
CRM mobility scenarios have become a hot topic as an increasing number of organizations find reasons to empower their employees with critical sales and service information in the field. As more people work in the field, they are also responsible for serving customers. For these remote employees, it is critical that they stay connected to customer-centric information while on the move.
The software giant says the platform enables companies to do more and achieve more by helping them expand their sales and service capabilities. The current version of Microsoft Dynamics CRM is 2013 with over 40 000 customers.
Enterprises need to produce results faster, and that means eliminating paper and transitioning to fully digital processes. Digital transactions have become the new currency. Cloud, mobile and digital technologies automate analog processes. This research note introduces DTM as a new way to conduct business.