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AdvanceNet Events

Event date: 6/7/2018 8:30 AM - 11:00 AM Export event
  • Attending: 18
  • Seats: Unlimited
  • Remaining: Unlimited
Event registration is not possible anymore.
Enhance Customer Experience and Transform your Complaints Handling with Respond
Mark Eating

Enhance Customer Experience and Transform your Complaints Handling with Respond

Customer expectations are at an all-time high, with more questions, queries and complaints being logged than ever before, coupled with an expectation of extremely fast turnaround times.

 

Customer complaints are a key part of the communication moving through your organization. Aptean Respond empowers your customers to immediately voice a concern and increases your organisation’s skill in handling the matter. Being able to efficiently resolve customer issues while using a system that is built to be compatible with the latest technologies will maintain customer loyalty and ensure the compliance your company needs.

 

Join us on Thursday, 7th June 2018 where we will be showcasing Aptean Respond, the industry’s leading case and complaints management solution to simplify customer interaction and expand usability.

This important session with give you the opportunity to hear from the experts on managing a customer experience strategy in a volatile environment as well as hear about some of the best practice complaints handling.

Through thought leadership and practical takeaways, this session will take you through some the key areas to ensure that your service is perceived as excellent, and that your brand can be protected, should service fail.

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