Automation can help businesses of all sizes to become more efficient and in turn, benefit from increased productivity and customer satisfaction. Seems quite straightforward, doesn’t it? Surprisingly, according to a McKinsey survey, a mere 25% of small-sized companies are in fact, automated. The decision to go the digital route is often delayed because of the time and costly resources needed to develop and implement a new system, and only then, train employees on how to use it.
Then again, waiting too long to automate your organization can and does have consequences. Production workflow, for example, can be effected, even slowed to a halt or by holding on to manual processes. But what’s effected most of all is the customer experience that depends on timely development, production and distribution processes. When these can no longer scale up as the business grows, the customer is the hardest hit.
Here are the five bottlenecks that can let small and medium-sized businesses know that it’s time to go digital.