article by Elizabeth Quirk
Processes are the foundation in which organizations run; they define how certain tasks are done, and because businesses are constantly changing, how those tasks respond to internal and external pressures.
Because processes drive activity, it is important to understand how much operational value they can provide, and how organizations can manage and improve them. Today, there are two types of software that dominate the process management market: workflow management and Business Process Management (BPM).
Both enable organizations of every size, industry and vertical to become more efficient and effective.
article by Virender Jeet
One look at studies on the Internet would make it amply clear that the cost of acquiring a new customer is exponentially higher than the cost of retaining an existent one. So, when it comes to prioritizing, attracting prospects, converting and nurturing qualified sales leads, and Customer Relationship Management (CRM) deserve the same spot on the priority list for customer satisfaction.
article by Cristina Maria
Automation is this year's buzzword. Wherever you look, there’s news of more activities getting the software treatment from proofreading to CRM software. Recent advances in computing have made it possible to bring automation into every corner of our work lives, and while there are disadvantages, the benefits are greater. Let’s zero in on office automation and run down a few of the key gains that come with implementing it.
Article by ERP News
ERP systems, though not known by that description at the time, were first developed in the 1960s as a means of controlling inventory and other basic manufacturing processes.
Article by Katie Morris
If someone asked if your accounting processes were automated, how would you respond? What about your month-end close process? Or your account reconciliation process?
Article by Susanna Metzler, Manager, Finance Transformation
Account reconciliations are a critical control to help ensure an organization’s financial integrity. Unfortunately, the accountant who’s often grueling through the process feels underappreciated and undervalued.
written by Sandy Cockrell III
Companies are at various stages in applying technologies such as cognitive computing, blockchain, robotics, and artificial intelligence. Some are automating discrete manufacturing, service, and compliance processes; others are digitizing at the core of their business models. The disruptive capability of today’s digital innovations is one reason why spending decisions are moving into the realm of corporate strategy, more so than ever before. There is certainly room for trial and error, but waste can be very costly.
Article by ERP News
As the saying goes, disrupt or be disrupted. We need to look no further than the advent of new, digital native tech startups to see that we are in an era of change. Indeed, digitalisation is essential for businesses -big or small- as they evolve with the changing needs and demands of customers
written by Gillian Scott
Technology tools, such as customer relationship management software, are increasingly essential to the ongoing success and management of professional sports teams across leagues.
written by Howard Tiersky
“Digital” has fundamentally changed consumer expectations. Great brands have two choices, they can radically transform their customer experience to make it digitally elegant, or they can cede a significant portion of their market to digital-first companies who are already doing it.