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Mark Eating

Are you managing your processes through email?

Article by FlowCentric

Microsoft Outlook is widely regarded as the most popular and consistently utilised desktop application in business.

Microsoft Outlook is the one application that is open virtually all the time, on every business person’s computer. FlowCentric Processware leverages this behaviour to ensure business processes are visible to end-users in a familiar interface. Outlook is an environment where users are accustomed to completing tasks, so we run our business processes from within Outlook.

Everything from expenses, leave, procurement, customer complaints, and client contact to deal tracking can be delivered via Outlook allowing connection into your legacy systems during the lifecycle of the process. FlowCentric Processware ensures an audit trail is kept of every step in the process from the initial email to closure.

Running business processes from within Microsoft Outlook minimises change management requirements. Running in Outlook assists in swift user adoption. In fact, many customers feel that this is the only interface that they would like to deploy in their business.

End-users do not have to look for links and URLs, launch other applications, or go outside the known environment of Microsoft Office Outlook

 

If you would like more information about FlowCentric Processware, contact us on +2711 367 9000.

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